Terms and Conditions


This Website is owned and operated by Myst Ambience. Throughout the Website, the terms “we”, “us” and “our” refer to Myst Ambience. All offers provided in this Website, including all information, tools and services available from this Website to you, the user, is upon your agreement and acceptance of all terms, conditions, policies and notices stated here. By visiting our Website and/or purchasing any item(s) from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Myst Ambience Website provides its services to you subject to the notices, terms and conditions that herein as may be modified from time to time in this agreement (“Agreement”) under which you may use and access the Website. The terms and conditions apply to all visitors and users of the www.mystambience.sg In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity.

Please refer to this page frequently to review our current terms and conditions of use.


You may access and use our Website solely for your personal use in accordance with this Agreement. You agree not to access or use the Website in any manner that is prohibited in this Agreement or is otherwise unlawful. You represent and warrant that you are at least 18 years old or visiting our Website under the supervision of a parent or guardian. We reserve the right, in our sole discretion, to terminate or suspend your access to, and/or use of, the Website, or any portion, at any time, with or without notice and for any reason (or no reason), and you agree that if your authorization to access the Website is terminated or suspended, you will not thereafter access, or attempt to access, the Website, directly or indirectly until your termination or suspension is removed and we give you written notice thereof.

You are not allowed to reproduce, modify, distribute, display any portion, distribute, publish any content or make any commercial use of any of the information provided of this Website unless permitted by Myst Ambience in writing. 

This includes but not limited to the following:

You shall not distribute in any form, any information, or other material that violates, infringes the copyrights, patents, trademarks, trade secrets, logo or other proprietary rights of any person. You are not allowed to republish, archive or retain any content on the internet, social and digital media, databases, archive or compilation. You are not allowed to use any content for commercial use. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Website, and not to insert any code or product or manipulate the content in any way that affects the user’s experience. You are not allowed to use the Website in any manner that is illegal or impairs the operation of the Website or its availability or usage by others. You further agree not to use any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancelbots, spiders, Trojan horses, other harmful code of properties or any data gathering or extraction method in connection with your use of this Website. You are not allowed to make any use of the Website for the benefit of another business unless permitted by Myst Ambience in advance in writing. We may assign you a password and account for identification, to enable you to access and use certain portions of this Website. Each time you use a password or identification, you will be deemed to be authorized to access and use the Website in a manner consistent with the terms and conditions of this Agreement, and Myst Ambience has no obligation to investigate the authorization or source of any such access or use of the Website. You are solely responsible for protecting the security and confidentiality of the password and identification assigned and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You shall immediately notify Myst Ambience of any unauthorized use of your password or identification or any other breach or threatened breach of this Website’s security.


Myst Ambience reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Myst Ambience believes that the conduct by the customer violates applicable law or is harmful to Myst Ambience interests. For your security, Myst Ambience engaged established payment gateways for your purchase. We will not hold any of your credit card information and details. 


Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, HTML code, scripts, written and other materials that appear as part of the Website (collectively, the “Collection”) are copyrights, trademarks, and/or other intellectual properties owned, controlled or licensed by Myst Ambience. The Website as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by Myst Ambience. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited. All rights not expressly granted in written are reserved by Myst Ambience.

The Contents and Collection of the Website, and the Website as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Website) use by the users of the Website. Myst Ambience retain all rights regarding their trademarks, trade names and brand names. These marks, names and /or all associated logos or images, are registered and/or common law trademarks of Myst Ambience. You are also advised that Myst Ambience will enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.


All text, graphics, button icons, logos, trademarks, audio clips, video, clips, software (collectively, “Collection”), belongs exclusively to Myst Ambience. All software used on this Website is the property Myst Ambience, its suppliers or its software suppliers. Other slogans, trade names or service marks from Myst Ambience are prohibited unless permitted in written consent. You are not allowed to use Myst Ambience trademarks in any manner that disparages discredits or in any way that is likely to cause confusion.


All surveys, comments, feedbacks, suggestions, ideas, and other submissions disclosed, submitted or offered to Myst Ambience on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, “Comments”) shall be and remain Myst Ambience’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Myst Ambience of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Myst Ambience is and shall be under no obligation: 

To maintain any Comments in confidence,

To pay user any compensation for any Comments, and/or,

To respond to any user Comments.

You agree that no Comments submitted by you to the Website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). When you post submissions or comments, you grant Myst Ambience the right to use the name that you submit and you also represent and warrant that you own or otherwise control all of the rights to the comments and other content that you post on this Website and will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address or otherwise mislead Myst Ambience or third parties as to the origin of any Submissions or Content. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, abusive or obscene material.

You are and shall remain solely responsible for the content of any Comments you make. Except as otherwise provided elsewhere in this Agreement or on the Website, anything that you submit or post to Myst Ambience including without limitation, feedback, survey, ideas, know- how, questions, comments, and suggestions will be treated as non-confidential and non-proprietary, and Myst Ambience shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use by any mean. All Submissions and Comments shall automatically become the exclusive property of Myst Ambience and shall not be returned to you.


You agree to indemnify and hold harmless Myst Ambience and its affiliates, officers, directors, partners, employees, shareholders, information providers, suppliers and licensees (collectively, “Indemnified Parties”) from and against any and all liability and costs, including, without limitation, incurred by the Indemnified Parties in connection with any claim arising out of: Your access and/or use of the Website,

Any breach of any of these Conditions by you or any user of your account, and/or, any allegation which, if true, would constitute a breach of any of these Conditions by you or any user of your account.


Myst Ambience does not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Myst Ambience, our directors, partners, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


The Website is hosted on servers located in Singapore. This Agreement is governed by the laws of Singapore. In the event you desire to initiate any suit against Myst Ambience, arising out of or relating to the Website (including, without limitation, the Content of the Website) and/or this Agreement, you agree to bring such suit in the courts sitting in Singapore.

You further agree that we may initiate a suit against you arising out of or relating to the Website (including, without limitation, the Content of the Website) and/or these Conditions in such courts and you hereby waive all rights you may have or which may hereafter arise to contest jurisdiction or venue in such courts.


Any dispute relating in any way to your visit to the Website or to the products you purchase through the Website shall be submitted to an arbitrator in Singapore, except that to the extent you have in any manner violated or threatened to violate Myst Ambience’s intellectual property rights, Myst Ambience may seek injunctive or other appropriate relief in Singapore. You hereby consent to submit to jurisdiction of the Singapore courts. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise.


In no event will Myst Ambience or any of its affiliated entities be liable to any party for any direct, indirect, special, punitive, incidental, exemplary or consequential damages for use of this Website or any other hyperlinked Websites. Even if Myst Ambience has been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the Website. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy.


We make no representation that materials or Content available through the Website are appropriate or available for use outside Singapore and access to them from territories where their contents are illegal is prohibited. Some jurisdictions do not allow implied warranties to be excluded or modified, so not all of the above limitations may apply to you. The Website is controlled, operated and administered by us from our offices within Singapore.

Any content downloaded or otherwise obtained through the use of the Website is done at your sole discretion and risk. We and our suppliers hereby disclaim any and all warranties and representations, whether expressed or implied, oral or written, including, without limitation, any and all implied warranties of merchantability, reasonable care, compatibility, security, quality, timeliness, availability, completeness, reliability, accuracy, and/or fitness for a particular purpose (whether or not we and/or any of our suppliers know, have reason to know, have been advised, or are otherwise in fact aware of any such purpose), in each instance in respect of the Website (including, without limitation, all content).

Furthermore, we expressly disclaim any and all warranties of title and/or non-infringement in respect of the Website (including, without limitation, all content).


Cookies are automated means through which we collect information on our website and by which we can sometimes track information about your use of our website. We use cookies to optimize your user experience, the functionality of our website and our service to you. When you visit our site, our web server sends a cookie to your computer, which allows us to recognize your computer to perform a variety of functions. By proceeding to navigate beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy and our Privacy Policy. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and functionality of our website.


This Website may contain links to other Websites on the Internet that are owned and operated by third parties. You acknowledge that Myst Ambience is not responsible for the operation of or content located on or through any such Website. To the extent that this Website contains links to outside services and resources, the availability and content of which Myst Ambience does not control, and any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. In addition, certain Third Party Websites also may provide links to the Myst Ambience Website. None of such links should be deemed to imply that Myst Ambience endorses the Third Party Websites or any content therein. Access to any Third Party Websites is at your own risk and Myst Ambience will have no liability arising out of or related to any such Websites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchases, use of or reliance on any such content, goods, or services available on or through any such Third Party Websites.


You agree that Myst Ambience shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that Myst Ambience may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, legal fees on a full indemnity basis.

No instance of waiver by Myst Ambience of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.


This Website may be accessed from countries internationally. This Website may contain products or references to products that are not available outside of Singapore.

Any such references do not imply that such products will be made available outside Singapore and shall not be construed as an offer to sell the said products.


Myst Ambience may without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of this Website and immediately revoke all passwords and identification issued to you and deny your access to and use of this Website in whole or in part.


The risk of loss for items purchased by you shall pass to you upon delivery of the goods to the third party delivery agents, in compliance to the standard terms of sale.

Delay or damage due to custom clearance or for items lost during third parties’ deliveries, the liability for loss is limited by the terms and conditions stated in the airway bill.


Myst Ambience has made every effort to display as accurately as possible the colours of our products that appear on the Website. Most Myst Ambience products displayed on the Website are available in the Myst Ambience store and while stocks last. In some cases, merchandise displayed for sale on the Website may not be available in the Myst Ambience store or vice versa. Myst Ambience has in their utmost ensured that the measurements, information and description for products furnished on the Website are best calculated and stated to accuracy and true to its dimensions. However, due to the inherent characteristics of certain materials, actual measurements of individual items might vary slightly. Slight marks and colour/print variations should not be considered as a fault, but they are inherent characteristics of the product.


From time to time, there may be information on this Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information without prior notice.


Duties and taxes outside Singapore will be the responsibly of the recipient.

All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.


We do not have a return policy unless item arrived broken or damaged. Natural characteristic of crystals such as inclusions and chipping are not counted as broken and damaged items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need to provide the receipt or proof of purchase. To start a return, you can contact us at mystambience@gmail.com. If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), and personal jewellery goods (such as earrings). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


No refunds is to be given unless item is broken or damaged upon receiving, Myst Ambience checks all items before sending them out and reserve the right to reject any claims for refunds and exchanges.


Estimated local delivery time within 5 to 7 business/working days via e-commerce logistics platforms under the condition of accurate shipping address provided by customer upon order.

Local delivery is free and limited to a physical address within Singapore main island. There is no delivery to restricted and remote locations such as Jurong island, military based premises, airport cargo complexes. No delivery to P.O. box. If item is rejected at shipping address, customer would be required to either self-collect or pay an additional service fee for re-delivery. There shall be no refund of purchase.

For self-collection and overseas countries, do email mystambience@gmail.com for further information and arrangement. Additional charge of SGD 60 for arrangement of delivery to Sentosa island. Myst Ambience reserves the right to reject any purchase on non-standard delivery arrangement.

For further queries or requests, please contact

Myst Ambience 


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