We value your privacy and believe that it is our responsibility to protect and manage your personal information appropriately. The privacy practices of this policy are in compliance with the Personal Data Protection Act 2012 (PDPA) in Singapore.
CONSENT & DATA COLLECTION
The terms “Personal Data” and “Personal Information” include any form of information we collect that identifies you, or from which you are reasonably identifiable. Personal data is collected either through our retail channels, enquiry and membership forms, online, media, including Myst Ambience Website or any purchase transaction made with us. Information collected can include but is not limited to name, contact details, demographic information, preferences and payment details if a transaction is fulfilled.
The provision of personal data to us such as your name, email address, contact details, credit card and such other information may be indicated by us as compulsory or obligatory in order for Myst Ambience to perform relevant Purposes, as stated in the following section. Myst Ambience may not be able to perform such Purposes if you fail to supply your personal information.
Such personal data information will be collected, used, and/or processed by Myst Ambience for following purpose(s) of:
Membership registration, verification and entitlement to membership privileges,
Customer account registration and access of Myst Ambience Website,
Personalisation of content on Myst Ambience Website,
Product and delivery services,
Customer enquiries and requests,
Customer service purposes,
Notifications on new retail channels, events, offers, products and services,
Participation in events, contests and lucky draws.
DISCLOSURE OF INFORMATION
Your personal data may be disclosed by Myst Ambience to third party service providers or agents (local or overseas) for one or more of the above Purposes, as such third party service providers or agents, if engaged by us, would be processing the customer’s personal data for Myst Ambience, for one or more of the above Purposes. These service providers are subject to confidentiality obligations and will only use the personal information to perform the necessary function and not for any other purposes. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so such as under the condition of court order or upon request by any law enforcement agency in Singapore.
ACCESSING, CORRECTING, AND AMENDING YOUR PERSONAL DATA
Where applicable, reasonable steps are taken by us to verify the accuracy of your personal information received at the point of collection. However, please note that you are responsible and liable for the accuracy and completion of all personal information as submitted. You may access, review, correct, and amend your personal data by updating your profile with us. If you have provided your personal data through our Website, stores, enquiry or membership forms, you may request the amendment of your data by contacting us. We may comply to your request to access, amend or delete your personal data, to the extent required by law.
RETENTION OF INFORMATION
Your personal data will be retained for as long as it is necessary to fulfill the purposes for which it is collected or for business or legal purposes, or in accordance with applicable laws. Deletion of your account with us does not automatically delete all personal data about you. If you choose to request that we delete all personal data together with the deletion of your account and unsubscribe from our mailing list, please contact us. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain records of your personal data.
CONFIDENTIALITY AND SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our system will minimise the risks of unauthorized access, collection, use, disclosure, copying, modification and disposal of your personal information. Internal procedures are in place for our employees to respect the confidentiality of any personal information.
Effective date: 13 July 2023
Last updated: 13 July 2023